Straightforward answers to the questions we hear most often.
Yes. True Light Support is a registered NDIS provider, which means we can deliver services to participants who are agency-managed, as well as plan-managed and self-managed participants.
No. We also welcome private clients, Medicare-eligible clients, and other non-NDIS clients across all of our service areas.
Yes, you’re free to change providers at any time under the NDIS. We’ll help make the transition as smooth as possible.
Our flagship clinic is in Mount Druitt, NSW. We offer in-home visits across Mount Druitt and surrounding Western Sydney suburbs, and telehealth more broadly.
We’re open Monday to Friday, 9:00am to 6:30pm, and Saturday 9:00am to 1:00pm. We’re closed on Sundays.
You can refer yourself, or be referred by a family member, support coordinator, plan manager, GP, or another service.
[Placeholder, confirm current wait times once operational capacity is established.] We aim to offer first appointments as quickly as possible.
Yes. We support children through our Kids & Early Intervention pathway.
Yes, in-home visits are available across our service area for most therapy types.
Telehealth is a genuinely effective option for many types of support, particularly coaching, counselling, and review sessions.
Our fees align with the NDIS Pricing Arrangements and Price Limits. Contact us for a full price list.
We’re happy to talk through anything that isn’t covered here.
